Your guarantees
What guarantees do you get?
Lifetime warranty on jewelry.
You receive free repair of the item in case of breakage or manufacturing defect.
What is a manufacturing defect?
This includes cracks, deformation, breakage, or air bubbles that cannot be detected immediately during the production process.
Confidentiality guarantee.
100% guarantee of data non-disclosure if:
1. You wish to make an anonymous gift.
2. You are a public figure and want minimal attention drawn to yourself.
3. You are placing a corporate order for your company, and this clause is mandatory in your contract.
Lost item replacement guarantee with 50% discount.
Lost your favorite earring or ring? We will recreate the missing item with a 50% discount on the craftsman’s labor.
Exclusivity guarantee.
If you personally designed your piece and request that we never make the same design for anyone else, we guarantee it.
On-time delivery guarantee.
You will 100% receive your order on time—even if we have to work 24 hours a day to fulfill it.
Security guarantee.
For orders over 4000 USD per item, we offer to create a less expensive exact replica for your safety.
Metal and gemstone quality guarantee.
All your items undergo metal quality control at the Ukrainian Assay Office, where an official hallmark is stamped. We provide a quality certificate for all gemstones.